[Resolved]  Reliance Broadband — Internet Connectivity

Address:

Nashik, Maharashtra

Hello, I am having internet connectivity problems. I am using reliance broadband from last 6 months and every month internet is down for 5 to 6 days. The problem is on their end. This month it is disaster, my internet is down for more then 15 days. When ever I try to contact the customer care, firstly it takes me upto 20 to 25 min to connect them, as soon as the phone is picked up, it is immediately disconnected. I then call to their to local office number, they say we will only take the complaint which comes by customer care. Then why the hell local office number is given. I contacted their Sr.Manger named Patel Sir. He placed an complaint on my behalf 3 days back but no action from them. Today, I called them again, the person was rude and he said again to contact customer care. Couple of months back. I had the same problem and their engineers informed that the problem is with the modem. I asked them to replace it, they informed me that they don't have it now. It will take a month's period to replace it. At the initial stage also, they provided me used modem. As my internet was down, I myself purchased a new Modem worth 1500/- which they never paid it back to me. Every weekends, including friday's I have my online training sessions that are been missed due internet problems that has cost me a lot as I had to go to cyber cafe. As a relief, I want that they should provide me couple of months internet free and RS.3000 should be refunded back to me.