[Resolved] Reliance Broadband — Internet not working from june 24 th 2015 /30 days of no connection in may 2015 [may 4- june 4]!Field team ramesh,ravi useless

dineshv86

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi !

My userid[protected]

How can you have the customer pay the bill without even fixing the broadband in the first place ?That too more than 30 days of no connectivity!!
Two consecutive times !Back to back!
In the name of "server_rental issue"
#30 days of no connection in may 4-june5
#20 plus days ! Now again since june 24 th till current time no resolution

My userid[protected]

Complain id[protected]
Complain id[protected]
Trouble ticket number is :cnm[protected]

All previous complains were closed without fixing!!

My internet stopped working from june 24 and now today is july 16 and still no resolution!
Its not the first time i have been without internet as it happened in may 4-june 5 th more than 30 days and now again!!

Stupidiest approach by reliance

I hear my connection is also suspeneded as i haven paid the bill??
How stupider can reliance be than this?
You fools havent fixed my internet! Since june 24 and i am yet to recieve any waver as i am yet to apply as you dumbnuts are yet to fix my broadband!

Its been over 30 days my internet is down this month of june&july yet to be fixed by you!As it was for the month of may 4-31 i.E 30 days of no internet!

And now i am being told it will take another goddamn 10 days to fix!That too they are not sure!!
And on the top of it my line is suspended as i am yet to pay the fees!

I have never been late on payment since the beginning!But now you guys tell me to pay the fee eventhough you havent fixed my broadband!!

How stupid can you guys get??

No prioroty is given!!
Field team ramesh, appleate authorities, customer care people, supervisiors are totally useless!!
!!Eventhough you have calllogs of me calling you guys every single day!!You guys are not giving any priority!!

Reliance is the worst service ever!!
Now i am for sure switching back to another isp as you guys are not planning on fixing the problem and acting plain stupid!!

Regards

A.Dinesh
[protected]

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Nov 3, 2016

Complaint marked as Resolved

Verified Support

Jul 17, 2015

Reliance Communications Customer Care's response Dear Dinesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jul 17, 2015

Reliance Communications Customer Care's response Dear Jitendra,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jul 24, 2015

Reliance Communications Customer Care's response Dear Dinesh,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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Comments

Jitendra Tank

from Chennai, Tamil Nadu

My ID is[protected]. My broadband connection is not working since 3rd June 2015 (one and half month). Despite of lots of complaints over customer care and written mails to various authority in company there is no positive response.
In fact, they do not even bother to call me back or commit me date on which connection will start. I have paid bill for last 3 months today (Out of which one and half month there was no service available)
Pathatic service and responce I have experienced from Reliance.

Jitendra Tank
Cell- [protected]

sansim143

from Noida, Uttar Pradesh

My id number[protected]
Kindly note 2 days back somebody (might be your engineer) cut my broadband line & connected with some other line.
I don't know why reliance people are doing like this.

I registered 2 complaint on 19th july Complaint #2354500 &[protected]. But today when I called customer service executive again they told me that this complaint has been resolved. As per the CS executive this resolved status is updated by your technician.

Actually still my cable is disconnected nobody came here to resolve my problem, then how the complaint updated as resolved.

I think your technician is intentionally doing this. He cut my cable & connected for some other people? What is this?

why I am facing this issue & nobody came here to check on this matter.

Pls have a look on this & resolve this issue asap. Also provide your technician number if possible.

thanks
Sandeep