Reliance Broadband — Internet not working & no reply from Appellate authority too...The worst service experienced ever!!!

Hi! I am a reliance broadband user from past 4yrs now. My name is Rishi and subscriber id[protected]. This is the second time in a year I have experienced the worst service from reliance broadband customer care as well as the Ap‎pellate authority. My internet and phone is dead since Saturday 16th of August, 2014. I called up the customer care on Sunday morning at around 3am where I was been assured by the customer care exe. that my issue would be resolved in 24hrs. Despite of the complaint made, my issue was not resolved till Monday day end. I called up the customer care reliance again where my call was disconnected post waiting 8mins on call. I then called up the Appellate dept on 19th August, 2014 which I taught would genuinely help me in this. A complaint no was given to me and I was again assured that within 4days it will be resolved. Today is the third day and I had also called yesterday to ask them about the same. The Appellate authority exe. told me to wait again for another 2days post which a new complaint no. will be given. This is the reply I get from you??? Do you treat ‎your customers as beggars??????? Complaint no's:[protected] and[protected]