[Resolved] Reliance Broadband — Internet not working. Showing DNS problem from last 1 week

Akshay Lakhmani

from Delhi, Delhi

Address:

Gurgaon, Haryana

Dear Reliance Team,

I have complained for many times but same problem occurred every time.
It is showing DNS problem after turning off and on modem.
DSL light blinking and searching for ip address but modem does not receive ip address from reliance server.

When I contact to customer service then they note the complaint and the same day mark it as resolved but receive proper resolution from reliance. Still internet not working after complaining 4 times to reliance customer care.

Previous complaint number
[protected] on 1st Oct
[protected] on 5th Oct
[protected] on 6th Oct
[protected] on 8th Oct

User Id :[protected]

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Nov 22, 2015

Complaint marked as Resolved

Working properly but can not say about reliance broadband. It may be stop working in future. Hope that reliance broadband internet work as it is working currently.

Verified Support

Oct 08, 2015

Reliance Communications Customer Care's response Dear Akshay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 09, 2015

Reliance Communications Customer Care's response Dear Akshay,

As per your telephonic conversation with our customer service associate, we wish to affirm that our network optimization is going on and the same is expected to be resolved soon.

Cheers,
Reliance Communications