Reliance Broadband — Internet Not working since two months even after paid 3 months rental in advance

Address:

New Delhi, Delhi

[User Id:[protected]] I have requested for service termination on 24th Jan 2015 because my Internet is not working since 2nd Dec'14. I have lodged many complaints but didn't receive any call or technician visit to check the problem and when I tried to take the follow up then I got to know that complain is already closed if you want then we can open the new CR. Two months has been past by keep on lodging complaints and now no more patience left even though I have paid THREE MONTHS RENTAL IN ADVANCE. When I called again on customer care to take cancellation follow up then customer rep Nazia shekh replied we don't have your cancellation request which I had given on 24th. This is unethical and illegal which spoils the reputation of your company .I kindly request to refund my 3 months rental and cancel my service. Feel free to let me know if you need CR or complaints number. User Id:[protected] Name:Ranjna Kaur