[Resolved]  Reliance Broadband — Issue with connection termination

Address:

Bangalore, Karnataka

In Short: [protected] Have requested for connection termination on 6th Jan 2015 and. The type of broadband connection which i took was of type prepaid where i had to pay advance first before using the broadband (27 till 27). I had paid advance till 27 Jan 2015 on 12th Jan (receipt No: AMIP[protected] Reliance had charged me 1729 (which is cleared on 17th Aug 2015, receipt No: AMIP[protected] despite me not using their connection from 27 Jan 2015. Would want reliance to refund the money back and collect their Modem from me. This is what happened: [protected][protected] All was good in the beginning. Later after couple of months, the service was pathetic. No matter what there was no response for any complaint raised by the technical team. I had requested for termination, and got a call from their head office, begging me to retain the connection and they will monitor the connection personally. And connection seems to be working for 1 month and problem started again. Had requested for termination again on 6th Jan 2015. Request was taken and i got a call from Mumbai asking the reason for disconnection. I was very clear stating: "I DONT WANT TO USE YOUR CONNECTION ANY MORE". Connection termination was accepted over phone. There was no response for a month. Later i had followed up with reliance customer care and i get a standard response : "We will ensure your issue is addressed in a weeks time". This went on till June 2015. One of the reliance customer service agent suggested to raise the termination request again. Had raised complaint again in JUNE 2015. There after i got a call from Mumbai, was very clear w.r.t connection termination. And finally connection was terminated.