Reliance Broadband — No connection No receipt No refund Money Taken even official not responding

Address:

Gurgaon, Haryana

I have applied for Reliance broadband connection. First of all I was charged for a plan which is not listed on your website Rs 749 for 2MBPS, I told the sales person but he convinced me to get the plan changed if required after three days of activation but he will not sell the Rs 699 2MBPS plan avialable on your website. I live in Gurgaon sec 17. I applied for Rs 749 plan on 12th Jul 2014 an agent Named Ashish([protected]) I Paid Rs 1600 of which I was not given any receipt he took the documents in hurry and told me that my connection would be activated by sunday or maximun Monday(14th July 2014). I repeatedly called him and from 14 to 19 July but everyday same excuse, finaly on Saturday 10:30 time was given to me, But still whole day I kept on calling atleast I called 15-20 times Ashish and Mr Rajeev Janghu([protected]) finally at 5:30 in the evening he told me that they cannot do my connection today I told him that I will complain about this to, he answered "jisko bolna hai bol do" and disconnected. I went to reilance office(Sector 14 Gurgaon) where I coudnt find any one to whom I could complain about this incident but no good. There I met Mr Rajeev Janghu but he was not intrested in talking with me. Finaly some one there called(via their phone) their Sales lead finally Mr Amit Sharma (Amit.ss.[protected]@relianceado.com). I informed him about the my concerns to which he replied "aapke area me connection nahi lag payega". Too frustrated, I asked for money refund and told them that I dont have any receiving any ref no. no paper work how to get my money back. They told me "aapne paise mujhe nahi diya hai reliance ko dia hai". I Tried to put my case that how will I get my money back then. After hassling for around 1 hr at reliance office for any written proof of money paid or any other refercne no, Nothing was given to me. Finally I took a paper and noted my UserId and Caf No and I was told that out of 1600 paid 1549 will be returned after 45 days.