[Resolved]  Reliance Broadband — No internet services for June July & till today 7/8/2014

Address:

Kanpur, Uttar Pradesh

I have many complaints against reliance. I get your internet services only about 10 days in a month, so I refuse to pay the entire months bill. Why should I when I get your services only for part of the month. So I demand a waiver for the month of June, July, as I have not received proper services for these months, so why should I pay? I have called a 100 times in ten days as reliance web page did not accept my user name / password. Every department had a different story to tell me. My password was reset 4 times. Still I could not log in. Every time I spent one hour on reliance helpline transferring from one department to another. Waste of my energy, time...& work has suffered. It took them 10 days to decipher that I had an outstanding of 413 Rs. Even after paying all bills without receiving even a days internet my services still not started. Just get time frames- 24hours, 72 hours etc etc. I am amazed at the inefficiency in reliance. Sad state of affairs! I have 3 complaint numbers still un resolved-since June 4th[protected]/[protected] days ago) &[protected]/8/2014) . ALL UNRESOLVED!!! They will not register complaint for waiver till problem resolved. Already I have paid two months bill without any internet. No time frame for resolving problem so if it takes 6 months for the duffers at reliance to resolve my complaint they expect me to continue paying bills for 6 months without asking for waiver!!! RIDICULOUS!!! Sarika Garg Kanpur Reliance ID[protected]