[Resolved]  Reliance Broadband — No Network since 1st june and Poor Customer Service .

Address:

Mumbai City, Maharashtra

Reliance Net connect No : [protected] Hi, I have been Reliance Data Netconnect customer since 3 years now, in the first week of May i got a SMS from Reliance that in Rs 999 they are offering 20 GB Data/Month, so i called in (Reliance) Customer Care to upgrade the plan from my next billing cycle ie from 27/05/14 i was informed that it would get changed i called in three to four times to confirm whether my plan has been changed since it wasnt reflecting Online on My Services, Suddenly from 1st June 14 my connection was lost and couldnt use the service at all, finally on 4th June i lodged complaint[protected] regarding the same i was informd that due to some technical issue service was not available and it shud get resolved in 48 hrs and since its their fault they would not charge me for the no of days the service had been affected, almost 15 days went no response and i had called every alternate day to check the status of complaint but to my surprise the complaint was closed without consulting me or resolving the above issue, finally i decided to put in a req for cancelllation on 17 th june, complaint no[protected], i was told that someone would call me first and than my service will be cancelled and the entire procedure of cancellation will take 15 days, On 22nd june my service was suspended and till date its not been cancelled and i have already got a bill of Rs 1114. I have given up now and dont want to speak with Reliance Cust Care Dept coz they all are useless and im very disappointed that even though i have been with this company for 3 years and above i had to go through this kind of pathetic service from Reliance .I would like to complain against Reliance that this company should get penalised for poor network as well as poor customer service, I would like to get my Service Disconnected with complete waiver of the latest bill that they have sent me as i was not able to use the service at all, If i dont get resolution i am willing to take this complaint to TRAI for sure, also from now onwards i would never ever advise anyone to buy or use Reliance Communications any kind of Service .Hope to get a positive response from this Forum . Regards ameet Pawar