[Resolved]  Reliance Broadband — No service but asking for bill payment. Now they have sent a court order for repayment

Address:

Pune, Maharashtra

I have used Reliance Broadband service[protected] when i was located in Vishranthwadi, Pune Maharashtra. I used the service till June 2011. From June 2011 the service was stopped abruptly in our society. I have raised a complaint for service termination in June itself. Initially reliance customer care team member called me and assured the service will be reinstated. After that I got a call from local team saying it is a temporary issue due to rent negotiation between Society and Local Reliance broadband team, once it is fixed service will continue. He also said I don’t have to pay till the service is restored as an additional benefit for service issue. It was my mistake not to take this in written. He also advised me to confirm the service is reinstated and please don’t tell the customer care executive about the discussion happened between us. As per his advice I have withdrawn the termination request. Later on the service was completely down and I was not able to use the internet. Since the connection was not working I again placed the termination request in August, That time Reliance care executive and Local team has confirmed the service will not be provided due to failed rent negotiations and processed the termination request. After that I received a bill and I ignored to pay as there was no service from June. Now I have got a Legal Notice from Reliance saying if I don’t pay the bill in seven (6) days they will do some legal proceedings on me. I really don’t understand what these guys doing. Currently I am out of that location and don’t understand this cheating. First of all the service was not there and asking for bill payment. As per local team I was not suppose to pay anything till the service restoration. Reliance service is too bad and I will never ever use it nor recommends this service to them. Now I am stuck on what to do next. In Legal notice they have provided details of bill collection center along with phone no. M/s Pratik Associate, Mr Vinayak –[protected]. When I called in this no it says no is switched off. There is no address to contact and how am I suppose to proceed.