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Reliance Communications

Reliance Broadband — Not refunding the credit amount

Address:Pune, Maharashtra

Hello, My subscriber id is[protected] I raised a compliant to send the money which I have got on my account. I paid money even though there was no connection for 3 months around. So, after keeping so many reuqests/followups, I have got money back on relaince account itself. I cancelled my coonection around 2.5 months back. Still, I am getting the bill sayind nothing to be paid.. but when am I going to get the credit amount I have got on my reliance account? Kept an email on [protected]@relianceada.com. received response that someone will call me to resolve issue in 1 businesday. I kept request on last friday (so around 3 days before). please resolve as soon as possible, thanks -Balaji [protected]
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Comments

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Reply
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Reply
Hello RCOMcare,

Thanks a lot for forwarding my concern to your team.

The issue is not resolved yet. Reliance customer-care team has asked me to wait for a week time. May be after 10 days I will need your help to resolve the issue.
Reply
I received a call from Rahul Singh ([protected]), delhi (from cosumer complaints team). He demanded my account details, so that he will be sending the money on my account directly.
The details he demanded was:
ATM card#, Expirydate, CVV#

Is it a fraud call? Don't know.
If I don't get ant answer in a day on it, I will raise another compliant by informing the same to ICICI bank manager etc.
Reply
Hello RCOMcare,

As I told in my last response, by dec 17th issue would be resolved by RCOMcare. But I dont see any resolution yet. Please help me on this to get my money back from reliance broadband.

Thanks,
Balaji
Reply
Rahul Singh ([protected]) appears to be a fradulent caller. Similar call from same number was also received by me.
Reply
Oh. Dont know whom to inform about it :(
Reply

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