Reliance Broadband — Poor customer service, Billing for an internet connection that doesn't work

I have been using Reliance wire line Internet connection in Chennai Besant Nagar area for the past 1 year. I have never seen a company handling cusotmer without any basic responsibility. My internet connection is not working since 6th April 2015. I have nearly registered 7 or 8 complaints with the helpdesk. Everytime when i call them to check the status of my ticket, they communicate me that the ticket is in resolved status and the connection has been restored. But actually the connection has never been restored. Without any confirmation from the customers they simply resolve the tickets just like that. The best part is I got bill asking to pay the monthly billing event eventhough there is no connection. When i try reaching the line man in my area, he is asking me to switch to a different service provider if reliance wireline connection is not working. I m totally surprised by his answer. Decided to move out of reliance wireline broadband internet connection. Don't ever think of getting reliance connection. Beware!!!