[Resolved]  Reliance Broadband — Pre-Litigation Case Notice on Terminated & Blocked Account for Overdue Charges

Address:

Bangalore, Karnataka

[protected] Satish I have received a Pre-Litigation Case Notice from Lok Adalat, Bangalore about non-payment of charges on my Reliance Data Card Internet Dongle. This connection I had terminated in Dec 2012 and Reliance had sent me a final bill of Rs.155. When I tried to pay this amount online, it did not allow me to make the payment since the account was terminated. When I approached a Reliance Care Center in Jayanagar 4th Block, their "internet" was down and hence could not process my payment. Then I waited for an hour for their system to be fixed and finally they gave me the same response that the account has been blocked and hence they cannot access the account. So I assumed that they had written off the final payment on the account. Now in Aug 2014, after no reminders or alerts from the company, I received this case summons from the Lok Adalat with no warning whatsoever asking me to pay the dues of Rs.449. Now is this what customers of Reliance get treated with? I am extremely embarrassed to receive this notice and feel harassed and tortured by this company for such a meager amount. Do they seriously expect me to appear in court by taking my day off work and settle a payment of Rs.449 after 2 years without intimations? This company should be held liable for Mental Harassment, Torture and causing unnecessary agony. For a law abiding citizen who has done everything in his power to pay his dues, this incident is a black mark in my reputation. I want to contact a high level authority regarding this and have it settled. And I will never bother with another Reliance service in my life and I will do my best to educate everyone I know regarding how this was handled by this mega-corporation regarding a small amount like this. If they had decently sent me a courteous reminder and an easy way to make the payment, I would have been more than happy to comply.