[Resolved]  Reliance Broadband — Re poor service and no internet connection

Address:

New Delhi, Delhi

Hello, My subscriber ID with reliance broadband is[protected]. This is regarding service in South Delhi. My internet started on June 15 but then it stopped working after 10 days. I filed many complaints on the phone, and on email but no response. Their customer service is very poor. Finally the internet worked for a few hours in the first week of July and since 14 July the internet never worked. Fed up with the service, I filed the termination request and refund of my 1600 rupees which I deposited at the start of my connection. These 1600 were for the installation charges and one month advance rental. Here I want to argue that what the installation charge for when the internet is not working, so they did not provide me with the service mentioned and now they are saying that this is non refundable. Seriously disappointed. My last complaint with them was on 23 July 2015 with complaint number[protected]. They did not even follow up on my termination request and their billing department instead of calling up their own customer service, always calls me for bill payment and asks for explanations. This seriously disturbs me. I do not understand that why should I pay the bill when the internet never worked. I just want this useless connection to end and if possible, refund my money and if not, just don't disturb me and please improve your inter department communications. Thanks, Rahul