[Resolved] Reliance Broadband — Receiving bills even after connection terminated permanently | |||
I am Chintamani Ashok Kale from Pune. I had a reliance broadband connection at my shop C-206, Megacenter, Magarpatta, Pune. I terminated it permanently and handed over the instrument to reliance personnel Mr.Karim some three months ago.. Mr. Karim had assured me that he will inform the company about terminated connection. I paid the last due bill and informed the customer care about the closed connection. My complaint ID is[protected]. But still I am receiving the bills for my connection and receiving messages on mobile and e-mails about overdue bill for the month of August. I had complaint to CNM of Rcom about this about a month ago. My trouble ticket number is CNM[protected]. I was assured that the matter will be solved within a day. Unfortunately no action has been taken by customer care and I am receiving notices of legal action. Regards Chintamani kale Mo.: [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Chintamani,
I have got similar case with broadband and some of them have suffered so far (after reading few posts). Billing continues post termination of service and then legal threat notices for not paying the bills. I have got one of mail from customer service where in it specifies termination date for service as Aug 2009 and later he attach billing invoice for Sep 2009 till Jan 2010 and saying the billing is correctly generated. Isn't it funny !!
Make sure you have enough proof, bills, mails etc before going to actual court. I'll see if its not resolved will go to court directly and sue the company.
My Complaint details - https://www.consumercomplaints.inreliance-broadband-billing-cycle-active-post-termination-of-connection-c931723#c2050146
Regards
Sachin
I have got similar case with broadband and some of them have suffered so far (after reading few posts). Billing continues post termination of service and then legal threat notices for not paying the bills. I have got one of mail from customer service where in it specifies termination date for service as Aug 2009 and later he attach billing invoice for Sep 2009 till Jan 2010 and saying the billing is correctly generated. Isn't it funny !!
Make sure you have enough proof, bills, mails etc before going to actual court. I'll see if its not resolved will go to court directly and sue the company.
My Complaint details - https://www.consumercomplaints.inreliance-broadband-billing-cycle-active-post-termination-of-connection-c931723#c2050146
Regards
Sachin
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications