[Resolved] Reliance Broadband — Refund after service termination | |||
I had been a Reliance Internet Subscriber for more than 4 years (Wimax and Broadband), and had my connection terminated in December 2013. After the termination, Reliance Communications owes me an amount of 651.87 INR. But their customer service has been so poor that I haven't received my payment even after 6 months (as on June '14). I've called up customer care 4 times (Interaction Ids: [protected], [protected], [protected], [protected]). They assured me a call back every time, but I never got one. I also emailed them (broadbandATrelianceadaDOTcom) twice, dated 07-April-2014 and 06-Jun-2014, but I didn't even get a single response. Point to note: I always made my monthly bill payment on time and never even defaulted once. Reliance Communications has a lot to improve in terms of customer service. With this experience, I doubt I'll recommend Reliance as an internet provider to anyone. -- Prashant ( a disgruntled ex-customer) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Please don't give a generic response. Did you not read the complaint? I've been assured of a call back earlier, which I never got.
Could you let me know when will the concern be addressed?
-- Prashant
Could you let me know when will the concern be addressed?
-- Prashant
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Please refer the update:
[Updated by prasant.conscomp Jul 21, 2014]
Hello,
This issue HAS NOT been resolved!
As per the telephonoc conversation, I was supposed to receive the residual cheque by last Monday, i.e. 14-Jul-2014. But even as of 21-Jul-2014, I haven't received it or any sort of other communication.
Please follow up and address the issue.
-- Prashant
[Updated by prasant.conscomp Jul 21, 2014]
Hello,
This issue HAS NOT been resolved!
As per the telephonoc conversation, I was supposed to receive the residual cheque by last Monday, i.e. 14-Jul-2014. But even as of 21-Jul-2014, I haven't received it or any sort of other communication.
Please follow up and address the issue.
-- Prashant
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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