[Resolved]  Reliance Broadband — Refund for no internet service

Address:

Ahmedabad, Gujarat

Hi,

My self is Suril Patel. I have wireline broadband connection at my home. My User ID is[protected].

Since friday 29th August, my net was not working. after lots of follow up with your company, It get started working now from 17/09/2014 evening 8:00 PM.

Followings are details of followups I did for this issue .

1) Complain via mail on 2nd September via request id[protected].

2) Complain via Gujarat appellate no [protected] via request id[protected].

3) Complain to West Gujarat appellate via email on RCOMWireline.[protected]@relianceada.com.

4) Trouble ticket no CNM[protected]

5) Further follow up with Gujarat appellate on call and Intimated billing refund to customer care via email "Reliance=[protected]"

6) Follow up at local reliance office at Ahmedabad

As I was not able to use your broadband service during this period (29th August to 17th September 2014), I wanted refund/concession in my next billing cycle for these days when i faced internet issues.

I sent mail to [protected]@relianceada.com just after my net started working fine for the same but I didn't receive any reply from you.

This month I got bill and surprisingly there was no waiver given to me.

I wrote mail to customer care via service request ID[protected] which was closed without any answer or action. I contacted gujarat appellate and they opened new ticket with ID[protected].

Now I got SMS on my mobile that AS PER PROCESS WAIVER CAN NOT BE PROVIDED.

What is this? What is process? I was clearly told in official mail communication that I will be given waiver for all days where my internet was not working.

I have everything in writer communication with reliance broadband customer care service.

This is very frustrating and false promising. First I was told that I will be given waiver and now I am communicated that NOT APPLICABLE AS PER PROCESS.

WHAT KIND OF PROCESS IT IS?

Everytime I try to contact customer care via toll free no it's keep busy and busy.. no one is picking up call..

I hope that by writing my complain here I will be given justice.

Thanks,
Suril Patel
(Contact No - [protected])