[Resolved]  Reliance Broadband — Refund my money

Address:	462024
Website:	www.rcom.co.in

I had chosen a combo plan of Rs. 649 for which I paid Rs.1550 in advance to a person named Abhishek working at Reliance communications ltd, 3rd floor, Mansarovar complex, hoshangabad road, bhopal, MADHYA PRADESH, pin-462024 on 14/11/2014 . I told him i required a broadband connection urgently for some very important work and He promised me that my connection would be established within 2-3 days. weeks passed by but no connection was done, neither of telephone nor broadband.I also went to reliance broadband office in mansarovar, mp nagar, Bhopal but after waiting for one hour daily I was told my connection will be installed the next day. But nobody came to my place to set up the connection. Your office authorities never responded to my calls.They didn't even receive the calls and by chance when they did i always got the reply we will contact you shortly I suffered a great loss in my work due to this and you also wasted a lot of my valuable time. I have sent emails regarding refund earlier but except automatic replys and a call which said " we will contact you shortly" i got nothing. How long is this time period"shortly" ? I applied for refund in November 2014 and till today i didn't received any form of refund. So I want my money to be refunded. I already got broadband connection from another company, so don't ask me whether i still want a reliance connection or not.i just want my money back. Details- 1.CAF no:[protected] 2.Subscriber ID/s :\n 1) POTS-[protected]\n 2) DIA[protected] .Services Opted:Landline and Broadband 8.RatePlan:WCCI649T and WCCI649T