[Resolved] Reliance Broadband — Reliance Broadband Close Shop, Bad Customer Support | |||
Hi, I am located in Lokhandwala Market, Andheri. My net stopped working on 18th August 2014. I was told that the issue should be resolved in 3 days. After following up with their call center for a month (average call center wait time is around 45) minutes, I finally decided to go to their office. Turns out that Reliance closed shop in my area due to problems with BMC without any prior notice. I opened a refund request, as I've paid my bill for 3 months and got no service. They said they'll call back in 3 days. No call back yet. I have wasted so much time dealing with these guys at Reliance that I was compelled to put this on the Internet. Refund request number is[protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
@RCOMcare - You assign a clueless lady to call me. This means that your people didn't even look at the case. What was your objective? To me it seemed like you were giving false assurance again so that I cool down on social media.
Go play that trick somewhere else, not with me. I am waiting for a informed person to call me back with details of my refund.
Go play that trick somewhere else, not with me. I am waiting for a informed person to call me back with details of my refund.
Dear Shardul,
Our customer care team informs us that your concern has been addressed to your satisfaction.
Cheers,
Reliance Communications
Our customer care team informs us that your concern has been addressed to your satisfaction.
Cheers,
Reliance Communications
What nonsense. Don't you have any shame lying on a public platform? Your customer support executive was clueless again and HUNG UP when asked what's going on. This issue is unresolved.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications