Reliance Broadband — Reliance broadband connection not working for a month now

Address:

Mumbai City, Maharashtra

Connection ID :[protected] I had raised a complaint since my reliance broadband connection was not working. The first complaint[protected] was raised on 30 Apr 2014. When i called back to know about the status of it, i realized that this complaint has been closed without even checking if my connection works. I registered a new complaint[protected] on 2 May again for the same problem, because the associates told me they cannot reopen the complaint. Now it has been a month and the issue is still not resolved. The last time i called, a floor supervisor named Javed was connected to and he said "by no means, will your issue persist after 6 pm today." This was a week back. Now again when i called the customer care, and asked to connect to Javed, the lady tells me that she cannot connect to a floor supervisor by name. So i ask her to connect to any floor supervisor and she connects me to a Shahnaz Shaikh. This lady again gives me the same promise of 6 pm and i ask her what guarantee and she says that she is sure. The same words of the old Javed guy. I ask her to send me the log of the complaint to make sure that the ticket is updated with the details and she says she cannot. I dont know if there is meaning in waiting any more time for this. 1 month is more than enough for a network issue to be resolved. Had this been an IT firm, Reliance would be having to pay millions for such a fault.