[Resolved]  Reliance Broadband — Reliance broadband not working from 2 months (From 8th july-14)

Address:

Jaipur, Rajasthan

Hi everybody,

Account number :- [protected]
My id :[protected]
City:- jaipur


First of all to all friends i want to leave reliance but i cant, as i have 6 month advance rental paid to reliance .So i have no choice to make complaints to them.

I wish a senior person who realy works and have some responsibilty to do some work for the company and for the customer should read this and take proper actions against concerning persons and resolve my issues.

I am going to tell you how reliance employee's (Customer care & applett athority) work and how they lie and cheat to their customers.Its the people who working in reliance who is making the company name bad.My internet is not working from 8-july-14 and i have internet connection only from reliance. After making so many complints to their customer care (9 complaints and 4 written email) and apllet athority (Sevrel comlaints, many calls which are paid ) still they are giving dates but not any solution.

They are saying a edp box is down becuase their is an financial issue as reliance have a rent issue whith the house owner they have installed the edp box but after 2 month still they are not abel to resove the issue.Please find complaint no and dates and reliance emploee resonse. All details mention below.

The main issues is with the people who work in reliance becuase they wont tell you the senior person who can make decision if i ask them to give me the contact no they say they are not athorized.They just want to save themself and their co-workers.But no one take any responsiblty.They all have one common line "we have escalted your issues to concerning department" but if a customer who is facing issues ask they dont have athority as per relince communication.When i ask them to tell me where your guidelines are wriiten they said send us an email.

Please read below my complaints from last 2 months.

Account number :- [protected]
My id :[protected]
City:- jaipur

Applet authority complaint no. :[protected]Fron 29-july-14) i have called them regularly but they dont have any sense of responsiblty i dont understand why reliance pay these people .Is thir job is just to pass messages between diffrent departemnt.

Reliance customer care complaints i did :-

( complaint no. 8 ) no :[protected] complaint date :- 18-july-2014 (Still open more then one month)

( complaint no. 7 ) no :[protected] complaint date :- 16-july-2014 closed without resolution and confirmation.

( complaint no. 6 ) no :[protected] complaint date :- 14-july-2014 closed without resolution and confirmation.

( complaint no. 5 ) no :[protected] complaint date :- 12-july-2014 closed without resolution and confirmation.

( complaint no. 4 ) no :[protected] complaint date :- 10-july-2014 closed without resolution and confirmation.


( complaint no. 3) complaint date :- 30-jun-2014 docket no/reference no :[protected]

( complaint no. 2) complaint date :- 28-jun-2014 docket no/reference no :[protected]

( complaint no. 1) complaint date :- 22-jun-2014 docket no/reference no :[protected]


The above mention complints are just 5 percent of the followup i did with reliance customer care and applet authority . I have make several no. Of call for which i hold many times for 20 min or more so many lies and commitment their exactive have done which is realy why reliance is going down day by day because a compony is made by its people and i am now sure why rcom is going down.

One more update i got a bill from reliance yesterday in which i have not given any deduction.