[Resolved]  Reliance Broadband — Reliance Broadband Speed and Service issue

Address:

Chennai, Tamil Nadu

I am Sankar B from Chennai. My Mail ID : [protected]@gmail.com I have bought new reliance data card from Reliance Chennai Porur Branch. The Data card number [protected] and data plan NCPLUSPRO3_999_40GB on 27th May 2015. This data card type support max speed 14.7Mbs. I have requested them my requirements is minimum 2.5Mbs Speed due to my trading job. They said you will get avg speed more than 6Mbs Speed based that i have bought this data card. The data card was activated on same day. i was start using this card on same day. I have realized the speed very slow my charts not opening then i have checked the speed test using some free speed test sites. I got shocked the speed not even 600Kbs speed. I have called the customer care on 28th May. They said as new device it will take 24hrs to get max speed like that they said. the i was waiting for 2 more days. There is no improvement in speed. Again i called to customer-care service and informed the current speed status then they took complaint and they said it will be resolve within 48Hrs. Almost 10 days over no response from them. Now they are generated the bill they are asking me to pay the bill. They are asking 2G internet cost at the cost of 3G service. I am trader i have lost the trade around Rs 2.0 lac because their wrong product and service. now they cut the service without any notification. I want complaint to consumer court. Please let me know what is the procedure how to complaint. Regards Sankar B