[Resolved] Reliance Broadband — Slow Speed, Not working Frequently, Unresponsive Customer Care - They just want their payment on date | |
Hi
My Reliance Broadband ID is[protected] mbps Unlimited Thunder Combo Plan). And the problems have become unbearable now. Customer Care is not of any help in both e-mail as well as Toll free no. I have the following problems :
01. Frequently not working almost all alternate days.
02. Speed reduced after 2 days of taking connection.
03. I asked to change my plan to Thunder from Combo Thunder which is not yet done.
04. Previously told about Waiver that for however days your Internet is not working, you will automatically get your bill amount waived; which is fake as the Internet didn't work for 15+ days in last month and I was made to pay for all 30 days saying that my Internet was working well on all 30 days.
05. Again today(11.08.2014) my Internet is not working after doing full payment on 08.08.2014. I called the Customer Care to talk to the senior but they are saying that the Supervisor is not available as of now, you can call after 15 minutes.
There are few more complaints which remain due till date and have not been resolved but I am fed up of calling and mailing these sick fellows who don't deliver the service and keep on asking for payment by making 4-5 phone calls per day.
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Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Again my internet is not working from the past two days; may I know who is responsible for this? When I asked for waiver for these two days, they are denying for it.
Customer care says that we have some cable issues in your area, but I want to know, how does that cable issue affect my internet connection, whereas, it works well for the person having same reliance broadband in my next flat?
Simply, these guys are cheating their customers. First they give connection saying 1mbps unlimited and when you use some good amount of data as they say it 'Unlimited', they reduce your speed to 800 kbps and disable your internet saying cable issues.
So sick of you reliance! My experience with reliance was never this much bad.
Customer care says that we have some cable issues in your area, but I want to know, how does that cable issue affect my internet connection, whereas, it works well for the person having same reliance broadband in my next flat?
Simply, these guys are cheating their customers. First they give connection saying 1mbps unlimited and when you use some good amount of data as they say it 'Unlimited', they reduce your speed to 800 kbps and disable your internet saying cable issues.
So sick of you reliance! My experience with reliance was never this much bad.
Moreover, when I was talking to their CC Supervisor(Prem), he couldn't find any request for waiver for the month of July when the Internet didn't work for 12 days continuously. Whereas, on the mail, your CC executives have all the time written like your internet has worked on all the days hence you are not eligible for waiver.
So, there are 2 totally different replies for the same problem and I understand that you are not even looking up into the matter. And intentionally your main motto is to earn money by hook or by crook.
So, there are 2 totally different replies for the same problem and I understand that you are not even looking up into the matter. And intentionally your main motto is to earn money by hook or by crook.
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
@RCOMcare,
how can you say that it is resolved as per satisfaction? Here are the issues
which still persist -
01. Plan not changed from "'Combo Thunder" to '"Thunder"
02. Request for closure of connection still in process after a week(If you provide
satisfactory service, I am ready to continue with it; as after the payment on
08.08.14, internet
again didn't work for 2 days - 11.08.14 to 12.08.14).
03. I asked(Supervisor Ravi)
for the waiver for the dates 11.08.14 and 12.08.14 but he denied for the same
saying that waiver is applicable only if internet
doesn't work for more than 7 days. Previously
it was very
clear that you will get waiver for all the days when internet
did not work.
04. Request of waiver for the period - 13.08.14 to 25.08.14 not granted as the internet
didn't work continuously
between the period.
05. Speed issue not resolved as the speed continues to be 800 kbps
in 1mbps plan.
06. As I have already made the payment for till the next 10.09.14, again I have
got a bill for the next month which is Rs.
716 instead of Rs.
616. You have charged me for late payment, I want to know why I am not getting
any compensation for all the above points 01 to 05 and now I am being asked for
late charge? I can sue you as well.
|
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how can you say that it is resolved as per satisfaction? Here are the issues
which still persist -
01. Plan not changed from "'Combo Thunder" to '"Thunder"
02. Request for closure of connection still in process after a week(If you provide
satisfactory service, I am ready to continue with it; as after the payment on
08.08.14, internet
again didn't work for 2 days - 11.08.14 to 12.08.14).
03. I asked(Supervisor Ravi)
for the waiver for the dates 11.08.14 and 12.08.14 but he denied for the same
saying that waiver is applicable only if internet
doesn't work for more than 7 days. Previously
it was very
clear that you will get waiver for all the days when internet
did not work.
04. Request of waiver for the period - 13.08.14 to 25.08.14 not granted as the internet
didn't work continuously
between the period.
05. Speed issue not resolved as the speed continues to be 800 kbps
in 1mbps plan.
06. As I have already made the payment for till the next 10.09.14, again I have
got a bill for the next month which is Rs.
716 instead of Rs.
616. You have charged me for late payment, I want to know why I am not getting
any compensation for all the above points 01 to 05 and now I am being asked for
late charge? I can sue you as well.
|
What happenned ?
No reply?
Better you take away this connection of which request is already given on 08.08.2014, which is still in process.
No reply?
Better you take away this connection of which request is already given on 08.08.2014, which is still in process.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications