Address: | Nashik, Maharashtra |
I have been using reliance net connect for past three years and due to my movement to other location, I was not able to access the services of netconnect.
I have called customer care and checked with them whether they have services in Kanatal( Tehri) they told they have services and had ensured that my services will resume soon. I was in touch wt them for a week and checking for status, they had been giving ref number again n again and this went till week. I checked if they dont have services they can take my request for termination of number. They said it will be resolved soon. I also mentioned that my billing will be starting from 27th of every month so they can take this request. They still said you dont have to worry for same, if it will not be resolved we will take the request and you will not be charged for services not utilised. As such I had not used their services from 16th -17th Dec, and once I reached this place I tried using netconnect, but it didnt worked so I called custoer care and address this issue from 21or 22nd dec 2014.
Now I getting mails from Reliance legal office to clear my outstanding.With late fee and billing for some 10-12 days, in which there has been do data usage since there is o connectivity.
I had addressed this issue to Appellate authority also, but I am getting very strange answer that the data they had provided is correct and you have to pay the amount.
I am very surprised to see such kind of answer from Appellate officer.
I am here by attaching mail received from appellate office.
On Thu, 29 Jan 2015 10:26:53 +0530 Rcomappellateauthority.[protected]@relianceada.com wrote
>
Dear Customer,
This is with reference to your e-mail for Reliance
Netconnect+ number [protected].
We regret the inconvenience.
As per details checked and verified, you have been
charged correctly for the monthly rental in the bill for
the period: 27/11/2014 to 14/01/2015.
Your request for service termination was registered with
Service Request ID[protected] on 25/12/2014.
The services of your number were terminated on
08/01/2014.
As per the termination process, the monthly rental is
applicable for 7 days from the date of termination
request. The services of your number were suspended on
31/12/2014.
Hence, we are unable to process your request for waiver.
There is an outstanding amount of Rs.1086.41/- in your
account. Hence, we request you to clear it by visiting
nearest Reliance Mobile Store.
Please refer the below URL for Reliance Mobile Stores:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
Further, the bills are attached for your ready
reference.
Regards,
Appellate Authority
Maharashtra
You can contact us on [protected] from Monday to
Saturday excluding National/ Public Holidays between
9.30 am to 6.30 PM or write to us at
RCOMAppellateauthority.[protected]@relianceada.com, with case ID
of previously registered complaint at Customer Care/
Touchpoint
My contact details are
Manpreet Singh
Cont Num : [protected]
Rel Netconnect number :[protected] Was this information helpful? |
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