[Resolved]  Reliance Broadband — Worst Broadband Service - No action despite complaints.

Address:New Delhi, Delhi

Hi, I here by post details about reliance broadband wireline connection. I applied for the connection on 15th july and paid the advance. Despite several calls made to the consumer cell it took 8 days for the field agents to install the connection. The reason sighted to me was "shortage of internet cable". The internet connection was up and running on day 2 after the installation which worked for the next one week and then stopped working. I call up the helpline provided[protected]. A complaint was registered with the assurance that i will be contacted in 24 hours. Now its 3 days no help. In this time I called up the technical assistant several times (almost everyday). He told me he has send boys and it will get fixed in a day. Now its 5 days. I call him again he replies "the junction box has been stolen and we dont have it in stock" The next day again same reply. Today on 4th Aug he replied it will be done today I have send boys. Still no help. I wonder how a company like Reliance Communication a "Anil" Dhirubhai Ambani company is running when the company does not have enough cables and junction boxes to fix internet connections! Its a shame. Best course of action: looking for a better internet service provider who has enough cable and junction boxes. Registered complaint number[protected] CAF no:[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Update:
I was really surprised by the service provided by RCOMcare.
It is so nice that one Mr. Amarjeet Ph. no. [protected] gave me a threat that they would not let me enter my home if I keep calling and complaining them. I should be proud for the service provided.
Thank you RCOMcare.
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
I just wanted to complain that the complaint was no where to be a resolved.
After one month of my complaint the social network support team calls me and tells me that they are running short of the internet cable and hence they could not resolve the problem. The team did not even know what was the actual technical problem with the internet connection here with my complaint.
Who can believe that they did agree they had shortage of cable! A telecommunication company! Shame.
In spite of my complaint registered the company did not know that I had asked for disconnection of their so called internet (non)service and they keep calling for the bills to be paid.

Finally I did move to a different ISP (TIKONA) and I am happy with the support they provide and their quick response.

So to say that the concern has been resolved to my satisfaction ? NO.

It must have been resolved to your satisfaction, now you don't have to bother with at least one customer. Permanently.
So I was wondering why is it that that India's second largest telecom provider has shortage of Internet cable and can not replace stolen junction boxes even after months. Here is the answer
http://www.businessinsider.in/RCom-Plans-To-Bring-Down-Debt-To-Rs-20000-Crore-In...

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