Reliance Capital — complaint regarding loan against my policy done by reliance capital

Address:

110049

Dear mr. V r mohan.

Sub.- compalint regarding loan against my policy.

I am writing down here a complete story. I received a call in mounth of jan 2018, we are calling from reliance capital (Shweta tiwari) we are giving you a 2 lakh rupees loan with zero percent interest against a policy name hdfc life assure classic plus, in this policy i need to pay 2 lakh in 7 years and it will mature after 10 years and we will mortgage this against your loan, i aggred. (As she said).
I purchased this policy and i received the ducumnets also. All is going well.
Now i am asking about the loan amount. She said it will take time areound 15-20 days. But after this there is no result she said you have to a pay an refundable amount for sanction this loan because of state changes. I belongs to delhi and loan amount will transfer from mumbai branch. I denied for this.
It's going on and on.. After approx 3 months i received a call again we are calling from reliance capital and we are giving you a loan by govind singh and he told me about the same, so some where i trust it. And he is asking a amount of rs 21500 (To clear the dependency o last agent) for transaction in favour of vision india or rit (Return income tax) he shared the details of both account.
I will attach below the same.
I made a transaction in account of vision india of amount 21500/ by imps on date 17 april 2018 (Screen shot attached below) on the same day rohit tiwari from account or loan dept called me and asking about a gst amount on total (200000+21500) ie 18 % of this amount and it equals to 39700rs. And it's also a refundable amount with my loan. I made it through neft on account on same day 17 april 2018. He promise me once it will reflect we will transfer the whole amount in your account.
Next day on 18 april 2018.. One more issue occurred rohit made a conference call to some priya khandelwal (Loan and finance dept) she said there is an final form (Tptc). And i have to pay 26990rs (In evening time) i have to made this transaction on same day otherwise my file has been closed or cancel and also said if there is any issue occurred in your laon amount then we will return you the 88190 rs (Which one i have paid to them). And it's also a refundable amount. I aggred i made this transaction on 18 april 2018. Rohit confirmed me about this. And said in next morning you will get your complete amount.
Next morning i called to rohit and he connect the call with priya khandelwal. Andd now the twist start she said you have to pay rs 75000/ more to remove the agent name and we will transfer the amount in next 30 mins. Or if i do not pay this amount so i am in a big lose. I will get my 20% amount which i have transferred. Now i denied. Now i need time for this transaction. Today rohit called me and said if i do not pay this my file has been cancelled today by 4 pm.
And i will get 60% of the amount of 88190rs.
Apart from this 50% amount of which i will receive (Amount after cancellation) it will automatically credit in my last agent account. (Shweta tiwari).
Finally he said sorry you will get only 18000rs in your account. I said for this please confirm me on my email. He denied and disconnect the call.

So now i would like to request you kindly look in this matter. My humble request you to make an enquiry on this b. Hope a positive response. I want my money back (88190) apart from my policy amount (Rs28571).
I have some voice recording also for this case.

Policy details
Policy holder name - deepak kumar chauhan
Policy number[protected]
Uin - 101n089v03

Please find the attached screenshot. And details of member whoes involve in this matter.
Shweta tiwari - [protected] (Policy seller)
Rohit tiwari - [protected]
Govind - [protected]
Govind has shared his email i'd also
G. [protected]@reliancecaoital.in

I have sent an test mail on this email i'd.. Email has been bounced.

Thanks
Deepak kumar chauhan
Mob - [protected]
One more screenshot left.. And i mentioned wrong emial of govind.
It's g. [protected]@reliancecapital.in.

Thanks
Deepak kumar chauhan
[protected]