Reliance CDMA — False Deduction

Address:

Thane, Maharashtra

I have a Reliance CDMA number [protected]. I have recharged this number on 11-SEP-2013 with Rs. 91/- SMS pack in which I got 1500 Local & National SMS free with 90 days validity i.e. upto 09-DEC-2013. On 20-NOV-2013, I called to Reliance Customer Care (CC) at around 2:30 pm and asked for my SMS Balance and the CC Executive told me that I have 700 SMS balance, I confirmed this twice with her. after that in the night same day around 11:55 pm I again spoke to CC & the executive told me that I have 64 SMS balance only. But on next day morning i.e. 21-NOV-2013, I send nearly 12 sms from my this number and for these sms my main account balance was deducted with Rs. 13/-. I called to CC again immediately, They said that I was having 11 free balance sms and I have send those free sms & now I don't have any free sms balance and the CC senior executive said that the balance deducted was wrongly deducted and registered a complaint (complaint number[protected] and told that the balance which was deducted will be credited back in my main account within 2 days. But today i.e. on 23-NOV-2013, my complaint was closed informing that the balance which was deducted was correctly deducted and no refund will be given for the same. I want to know how is this possible that the CC executives of the same company is having different details of my account balances. One said I have 700 sms, other said I have 64 sms while third said I had just 11 sms. Due to this confusion my main account balance was deducted. I want that balance to be refunded and It should be verified that how many sms I had sent since the recharge of the said SMS pack and whatever sms balance was remaining, its benefit should given to me. And onemore important thing, the company's system should be checked & this error of different details should be rectified so that no one else will face this problem in future.