Reliance Communication — Unfair deduction of Account Balance

Address:

Mumbai City, Maharashtra

Hello, My name is Anil Shewani, a subscriber of Reliance communication prepaid sim. My mobile number is [protected]. I have recharged my prepaid account with Rs 120 dated 10 January 2014, and three days post recharge on 13 January 2014, I had Rs 118 in my account. This complete amount got deducted in the morning at 08:30 because of some company's server error. I have called the customer care executives n number of times but the call got connected just thrice, and every time the call got connected i didn't get any satisfactory answer by those guys. The second time, when call got connected in the evening they said that the deduction was because of the company's mistake and the amount will be refunded when I call back in Half an hour, But again the call didn't get connected. At night fortunately i got through the line but they said the same story that they had some server errors and asked me to call back. And till date they did not refund my account balance neither had they picked the phone call. Im fed up with thier service and thus filing complaint against them.