Reliance Communications — 25 days internet is out of service & plan changed from gsm to 4g without intimation

Address:

Mumbai City, Maharashtra, 400 092

Wipod no - [protected].

My name is vipul modak. i was using reliance cdma internet service (wipod) from long time, rental plan activated is rs. 599/- per month with unlimited internet. i have paid last month bill before due date but internet services are not working since 25 days.

I mailed to "appellate authority mr. vishal gurung"
(email id - 'rcomappellateauthority. [protected]@relianceada.com'). but he do not have time to solve his customer issues. he must have forgot his responsibilities.

When i visited to reliance customer care centre borivali (west), they told that my cdma connection is already deactivated. they have changed my plan to rs. 900 /- per month without my consent and even without prior information to me. now they have charged rs. 792 /- for july month without any clear calculation and explanations. customer care representatives are not resolving my problem.

I faced many problems in my work also. either activate my cdma connection or refund me my business losses due to no internet connectivity