[Resolved]  Reliance Communications — 3g BUT NO 3g

Address:

Udaipur, Rajasthan

-----Original Message----- From: Murtaza Date: Thursday, September 10, 2015 01:39 AM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: 3G BUT NO 3G SPEED Hello, I am Murtaza Sajawala owner of this no. [protected] i had recharged it with Rs 289 "UNLIMITED 3G DATA" plan from you on 23-AUG-2015 it was working fine before 2 days, now im not getting 3G speeds even when im connected on 3G im very unhappy due to this. I have contacted customer care through 198 and opened up two tickets with them no. are[protected] and[protected] they have replied through SMS that these tickets have been taken care of but my problem is still not solved, im getting speeds worst than 2G like 8 Kbps. I need you to please look into this problem seriously as my validity period of the Pack will expire soon, due to this im not able to use the service which i have paid for in full. This is highly Unacceptable and some of your customer care executives even didn't attend to my call properly as they just simply told me that you were facing some technical issues / Network upgrade and hanged up the phone instead of explaining when the problem will be resolved on your end etc in detail. I want you to call me, explain the issue and as this problem is through your and i want my pack validity to be increased as a compensation of bad service. Thanks [protected]They Replied to this email after 3 Days[protected][protected] Dear Mr. Saja, We acknowledge your e-mail dated September 12, 2015 for your reliance number [protected] and regret the inconvenience caused. As per subsequent telephonic conversation had with you on your Reliance number [protected] today, regarding poor speed issue and same has been addressed. *Your complaint, regarding poor speed has been registered with Service Request ID:[protected] on September 12, 2015 at 9.00AM and the same would be resolved on September 14, 2015 at 9.00AM.* We would appreciate your patience and co-operation in this regard. We have made a note of your feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Sneha Waghmare Officer - Customer Care Reliance Communications Limited. [protected][protected][protected][protected] Today i was hoping that as they said in the mail that my issue will be resolved, but its not the speed are the same capped to 4~5 kbps. I want them to compensate this with increasing my validity of the pack because i didn't use the service i paid in full. Its been now about two weeks im trying every thing so that i can use the service but no hope. i very disappointed with reliance they just say big things but never provide them. i want you to take a note that they have even blocked my access to 198 (tollfree) as i try to connect with the customer care executive the computer responds and disconnects the call. I want full compensation i terms of validity or refund the recharge amount. I have added screenshots of the recharge confirmation and speedtest result of today please have a look. I hope that they will take decision in favor of the customer. Thanks