Reliance Communications — 3G data could not recharge problem & 3G data loss

Address:

Raigarh, Chhattisgarh

I am using reliance smart GSM Number [protected] from last 2 years (app.) for 3G data dongle net use only. & always I am gating the balance data carry forwarded when I recharge Rs.-255/- 3G dataplan. Always I recharge on the last validity date. & Last time the date was 01st. February 2015 & I have tried several times to charge 3G data pack through reliance web site, through several e corner. But always all trial failed. Finally I have come to know that any 3G data could not be charge on that day due to some technical work but they could not clear the exact time when I could be able to charge my 3G Data. Even they have not given any prior information about that technical work. As I could not be able to to charge on the last validity date the accumulated balnce of 3G data (6612.80 MB) has lost & it costs to me (Rs.- 1685/- app.) I have mailed to the customer care on 01st Feb.-2015 & they replied that there is no any condition available in data plan whichever remaining data will get carry forwarded in second recharge attempt. Again I replied them, that If I was not getting the carry forward balance, from 2 years (app.) then the said balance data (6612.80 MB) will not accumulate as balance & & I will consume all the data in each month before validity expiry date. Then they have not relied me more & today on 05th. Feb 2015 I talked with senior representative of customer care & relied me that there is no any system to get me the data loss which cost me Rs. -1685/- app. If there was no any technical problem on 01/02/2015 regarding your 3G Data recharge, then I am sure that I will get the carry forward balance, on recharge of Rs.-255/- as per my experience. So please arrange to get me back that as I think it is not my fault.as you see also. I am one of your very old customer & help me to get back the data lost.