Reliance Communications — 3g service not working in my reliance gsm sim

Address:Allahabad, Uttar Pradesh, 276001

I have reliance GSM(Delhi) sim...3g service in not working/connected while in Roaming(Up E) with message "Remote computer could not be connedted".It seems like packet switching is not associated/ enabled ...Some months earlier this kind of problem never faced.either on Relinace APN or Aircel APN...Whenever I tried calling customer care service it always have been unavailable.It says due to some emergency you cannot talk to customer care representative.
Please Help...ita
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