[Resolved]  Reliance Communications — 4G

Address:

Ernakulam, Kerala, 682019

I am unable to use my data ([protected])connection for the past 3 months. I have called up customer care at least 5 times. I was told that my bill is pending. I clearly told that I will not pay since my connection was not working for all these months. I was told that bill waiver request is generated & will be resolved in 24 hours every time I called the Toll free no.. The first 4 times I called (with a gap of 10 - 15 days) I got the same answer. Fifth time I called I was told no waiver request was generated till date & it is being generated for the first time and she gave a number[protected]. The last was made around 10 days back till now I have no information.
I also visited a Reliance mobile store, they were helpless and asked to call Toll no.
In between I had send a mail for which there was no response. Mail attached below.

The saddest part of the whole issue is that no one bothered from Reliance about the complaint.

I got the 4G card & bought WIFI equipment paying Rs1500/-. I couldn't use it event once.

Re: Your Reliance E-Bill for the month Aug'16 of the Relationship No[protected]
AC
Anoop C.R

Reply|
Fri 8/12, 6:53 PM
Reliance Customer Care (rcom.[protected]@relianceebill.com)
I have not used the data card because I am unable to get started with the new 4G card. Tried calling the customer care no, but was unable to connect.

I have cleared the bill till last month.

With this type of billing I would like to discontinue your service.

From: Reliance Customer Care
Sent: Thursday, August 11, 2016 2:59 PM
To: [protected]@hotmail.com
Subject: Your Reliance E-Bill for the month Aug'16 of the Relationship No[protected]