[Resolved] Reliance Communications — 4G Data Card services

anusha_1990

from Bengaluru, Karnataka

Address:	560045
Website:	myservices.relianceada.com

I have recently upgraded to 4g from cdma. I paid all my bill and there is no due. But still they kept my account number [protected] in barred status. I contacted them since 2 weeks but no response.
I have created below service requests[protected]Closed without resolution) and [protected]. But still no response from anyone. I tried calling customer care number[protected] but no option to talk to customer representatives.
I used live chat options and asked them to escalate. Two people sheetal and asish chatted with me. But still there is no progress.
I am paying bill on time and there is no due bill or single rupee also but still they kept my account in barred status.
I didnt used their services since 3 months (Because they disconnected cdma services without prior info) but paying bill regularly.
I recently upgraded to 4g on 20th aug and since then i am trying to connect but its not connecting me to 4g and following up with them but still no response.
Worst ever service i faced in my life. No service provider will do this to their customers who existed since 5 years except reliance.
I am veryyyyyyyy frustrated, disappointed and cant express my impatience.
Please help me. Again today is 31st without using any data i am going to pay another 600rs which i am doing since 3 months which is a waste of money for me.

Was this information helpful?

No (0)

Yes (0)

May 9, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Reliance Communications Customer Care's response Dear Anusha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Sep 01, 2016

Updated by anusha_1990 There is no help till now i got from reliance on this. I received another bill today. Its very disappointing
Soon will plan to change to prepaid. Otherwise like this only reliance will cheat their customers.
Worst service ever got from customer service.

Sep 01, 2016

Updated by anusha_1990 one more worst thing i got is the representative SHEETAL gave me complaint number [protected] via chat.
Now another representative Saurabh is saying the complaint number is wrong. Wow what a worst&dtupid service i am getting being 5yrs customer

Sep 01, 2016

Updated by anusha_1990 This is the assistance i got from them via chat
anusha: Hi
Reliance Live Chat: Connection established.
Reliance Live Chat: Initiating Call, Please Wait.
Reliance Live Chat: Welcome to Reliance Live Chat
Reliance Live Chat: http://www.rcom.co.in
Reliance Live Chat: Connecting... An agent will be with you shortly.
Reliance Live Chat: Welcome to Reliance Live Chat.
Saurabh: Good Morning! Let me confirm your number is [protected], is it correct?
anusha: hi
anusha: yes
Saurabh: How may I assist you?
anusha: i raised complaint on my 4G services which is not connecting
anusha: i raised it 2 weeks back still no resolution though i am following up everyday
anusha: [protected] is the complaint req
Saurabh: Please be online.
Saurabh: Thank you for being online.
Saurabh: The request number provided by you is incorrect.
anusha: what
anusha: this is the one i got from ur representative sheetal
anusha: het name is sheetal
anusha: who gave me this
anusha: via chat
Saurabh: Sorry sir that is not the complain id.
Saurabh: May I know your query?
anusha: she said and gave me this
anusha: my 4G data card is showing RED signal
anusha: i upgraded recently to 4G on 15th Aug
anusha: since then its showing RED
anusha: i raised one more complaint[protected]
Saurabh: Are you using your 4G sim?
anusha: which is closed without resolution
anusha: yes
anusha: otherwise how in system it will show 4G
anusha: in laptop its coming 4G page and there with red mark its showing
Saurabh: May I know how may signal bar you are getting?
anusha: not getting what u are asking
anusha: signal bar is showing RED color
Saurabh: Okay.
Saurabh: Are you in roaming location?
Saurabh: Are you online?
Saurabh: Are you online?
anusha: yes
anusha: no
anusha: i am in bangalore manyata tech park
Saurabh: May I know your current address?
Saurabh: I need your complete address for the same.
Saurabh: Are you online?
anusha: yes
Saurabh: Okay.
Saurabh: To solve your problem i need your complete address.
Saurabh: So that I can raise a correct request for the same.
anusha: with my number you will get right
anusha: its corporate address
anusha: *************************(gave address)
Saurabh: Sir please give me correct address.
Saurabh: Are you online?
anusha: yres
anusha: its is correct address
anusha: ***************(gave again full address)
anusha: i took this from office
Saurabh: Okay.
Saurabh: Please be online.
Saurabh: Sir power off/on & then try to connect.

anusha: i tried
anusha: please dont suggest stupid steps
Saurabh: Are you facing issue in one location or all?

anusha: all locations
anusha: they said earlier my account kept as barrred though i paid all bills
anusha: and they promised me that they will be clearing that
anusha:[protected]
anusha: i got req number
anusha: which is closed
anusha: but still not working
Saurabh: Please reset the device and then try.
anusha: again sheetal gave me [protected]
anusha: which u are saying incorrect
anusha: i did manytimes
Saurabh: I request you to visit your nearest Reliance outlet for the same.
anusha: there is no device problem
anusha: i checked already
anusha: what is the status on teh thing that my account kept on barred
anusha: anyway i submitted complaint to TRAI on u people with these proffs
anusha: and also consumer complaint aswell
Saurabh: Sir the complain number provided by you ([protected]) is incorrect.
anusha: then why ur representative gave me this
anusha: anyway i have proof of her chat also
anusha: who gave me this
anusha: i filed already complaint on TRAI
anusha: and consumer complaints also
anusha: be ready to face
Saurabh: Sure sir.
Saurabh: As you have provided me wrong complain number is can't assist you with that.
Saurabh: And sir your services are active there is no problem in your connection.
Saurabh: Are you online?
anusha: then
anusha: why cant u raise new complaint
Saurabh: You need to visit the reliance outlet for the same.
anusha: is this the way u are going to support ur customers
anusha: i am saying u people gave me status that my account number kept in barred status
Saurabh: Sorry sir as you are facing the issue in all location you need to visit the nearest Reliance outlet.
anusha: u should do taht work first right
anusha: ok i am copying ur chat also and will be posting in my complaints

Sep 13, 2016

Updated by anusha_1990 still there is no solution provided. worst service ever got from service provider

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

Praveen K Verma

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc