[Resolved] Reliance Communications — 4G enabling and no information on plan change | |||||
I was having data card with number [protected] (unlimited plan with 40gb-chennai) for the last few months. on 08.8.2016 i was activated online the 4g wi-pod myself by switching the wi-pod since the other 3g dongle was not responding and i did not informed by any means by the reliance communications neither by email or even by sms about its activation of 4g, but, in few days it was not working. I thought that there was network problem. after a great struggle i got the customer care and complained about the same and forcefully i got my complaint number as[protected] on 16.8.16 about non-information about the non-working.in turn they informed me that i had exhausted and the bill amount higher so the reliance communication had withhold the service some days earlier. How can it be that when a customer having (unlimited plan with 40gb-chennai) jumping into some other plan even without intimating the same to the concerned by any means of communication. Now i have got an bill amount more than rs.4000/ which i can not pay to you since the whole issue is yours and you are only responsible the bill amount and the 4g usage is only from 08.8.16. Kindly look into the matter and settle it at the earliest. My email id: [protected]@yahoo.co.in Was this information helpful? | |||||
Sep 23, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 23, 2016 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
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