[Resolved] Reliance Communications — 4G services | |||||
Hi, I have a reliance GSM phone connection (number [protected]) and am very disappointed by the services & the ways customer is treated by reliance. I am writing this complaint as I am not able to get any resolution to my repeated requests to activate 4G services on my phone. Here is the context: 1. I took the phone connection sometime in August thinking it was a 4G connection, but it turned out to be a 2G. 2. I spoke to customer care who told me to get my SIM changed to a 4G SIM card and that should solve the problem. 3. In November, i reached the Reliance store in Aundh and took a 4G SIM by paying Rs 100. I was told the old SIM will get deactivated and the new will be activated in 48 hours. However, it has not happened. It has been a month since then and I have made numerous calls to customer care / Reliance store / 1299 and no one is able to do anything about it. All i get to hear is to wait another 48 hours. This is not done for a company of this level. 4.From the Reliance store, I got the number for appellate authority, I called on this number and the response is still same that "you have to wait" I don't know when this wait will come to an end. I am really frustrated with all this. My Request: I would like to activate my 4G services immediately. In case you are not able to do that, please provide me a reason for why I should not file a complaint against Reliance for cheating and duping money for fake SIM card. Was this information helpful? | |||||
May 16, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 27, 2016 Reliance Communications Customer Care's response Dear Arpanash, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Dec 28, 2016 Reliance Communications Customer Care's response Dear Arpanash, Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back. Regards, Reliance Communications | |||||
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