[Resolved] Reliance Communications — About internet recharge

anoopkr2410

Address:

New Delhi, Delhi, rkr.raj8592

I have recharged my mobile account with rs.193 (unlimited 2Gdata for 28 days).and his 2G network was too slow. After it i called consumer care no 198 for network problem at 09:42pm then he suggested me u can recharge 3G pack of Rs. 197 (1GB FOR 28 DAYS) on your no. with same validity then your 2g pack will not not expire u can easily run 2G and 3G pack both. then next day when i recharged 3G pack on it they cut my all data of 2G and 3G network and expired my both packs on same day. then further when i called consumer care no 198 .they said to me it was due to wrong details provided to you, by my employee and they are not refunding my balance and cut the call. when i further called he did not received my call. again when tried they said to me u have not called me FOR 3G recharge information and not refunding my balance.

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Oct 17, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2015

Reliance Communications Customer Care's response Dear Anoop,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Nov 28, 2015

Reliance Communications Customer Care's response Dear Anoop,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications