[Resolved] Reliance Communications — About Miscommunication & Irresponsible behavior for resolving the issue | |||
Dear Sir, We have purchased Wifi dongle for Reliance Pro 3 from Mr Mohammed (Shri Sai asso, Bhavani Peth, Pune).The plan shown & actual received is far diiferent. Now both the company & the agency sold are not helping to resolve the issue. Following mail is marked to reliance on 25th april 2015, still not resolved the issue they are just saying they will resolve. Mail: The plan told had following features: Unlimited, uncapped internet at 14.7 Mbps (Practically 1-6 Mbps) Rs 3600 for dongle (Pro 3 device)+ 3 months free use After 3 months Rs 999+ ST per month for above data 5 devices connectivity When We used within 2 days we received a sms that my data usage is over & the speed is decreased to 144 kbps. When called to Mr Mohhammed it was told that we received same from Company he has claimed he has provided all money to company, Please clarify the things: What is the plan provided to me Is such plan for Rs 3600 available & Mr Mohammed not provided Can you take some action on it shall I get all my money back or you can provide me the same plan as I have paid the amount The details are as follows: Contact No Mr Mohammed: 91 [protected] RSN RZTCDC[protected] MDN [protected] SERVICE PLAN POSTPAID HSD CAF NO [protected] Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 24, 2015 Reliance Communications Customer Care's response Dear Mohammed, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jul 01, 2015 Reliance Communications Customer Care's response Dear Mohammed, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Worst Service ever seen from a corporate Company,
I have been complaining from 25 th April 2015, on Netconnect.[protected]@relianceada.com, I am just getting reply that we shall resolve, is it the way you work on customer issues?