[Resolved]  Reliance Communications — Access of bill & complaint against reliance recovery agent

Address:	Dehradun, Uttarakhand, 248001
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Dear Sir/Madam,

This is to bring in to the notice that my father in law (Mr. Shiv Prakash Srivastava, retired Government Officer and a resident of Dehradun, Uttarakhand) have been receiving threatening phone calls since[protected] at 03: 21 pm from Reliance Recovery Agent / Advocate "POOJA MATHUR". She was asking to pay the bill of INR 2326.0 for a connection ([protected]) of which the Monthly Plan of INR. 199/- failing to do so she would be lodging a case against my father in law in Civil Court. Since December 2016 this no. "[protected]" is not in use.
In December all of a sudden my father in law received a message of access bill and after that the connection stopped working.

Below mentioned are few points which needs an immediate action.

1. Previous Bill History: Kindly find attached the copy of the previous 3 months Bill and you will find that the maximum bill of approximately INR 245/- without any previous balance. My father in law has always paid a rounded off amount more than the bill of that month. Also, you will notice that the Data and Value Added Services are almost Nil in said bills.
In the month of December 2016 we found the Data and Value Added Services charges of INR 1, 850.32/-. Going through the second page of the same Bill in the section of "Data and Value Added Services" it says Net Connect Usage which indicates a consumption of 225 MB.

2. Itemize Bill: As mentioned in the point 1, we need an itemize bill for the Net Connect Usage for the Bill Period from 27-11-16 to 26-12-16 as my father in law is using 2G Mobile Handset in which he was using data only for WatsApp.

3. Age Factor: The so called Reliance Recovery Agent / Advocate "POOJA MATHUR" does not know how to speak to a Senior Citizen. After her threatening call my father in law who is of 76 years of age is a diabetic and high BP patient got hyper tensed and had rushed to the Reliance Gallery to pay that bill. When he reached there the server was not working and at that time again when your Reliance Recovery Agent / Advocate "POOJA MATHUR" had called my father in law told her that the server is not working and same he made her spoke to one the Reliance Gallery representative. After which your Reliance Recovery Agent / Advocate "POOJA MATHUR" threaten my father in law to deposit the money next day morning before 11:00 am or else she has to take necessary action against this matter. He came back to home and was not feeling well just because of stress.

4. Tele calling Etiquette: Saturday morning when the so called Reliance Recovery Agent / Advocate "POOJA MATHUR" called again I spoke to her and on a very polite manner with etiquette my tone was very soft and I said "Hi Pooja, How Are you ? ", But she spoke to me on that harsh tone and an authoritative way She used the language "Shiv Praksh Ko Phone do...!!!" . When I asked her to mind her language and she should know whom is she talking, then she said that "Mr. Shiv Prakash Srivastava ko phone do..." When I asked her that Which bill are you asking him to pay ? She didn't know the answer and hung up on me. When she called again I asked her the same question that Which bill are you asking him to pay ? She said "Aap se to mujhe baat hi nahin karni Shiv prakash ko bolo mujhe call karain..." and hung up me. The point is that where are the Telephonic Etiquette?

5. Per MB Unit Charges: When I cross checked with the Reliance Customer Care about the Per MB charges, the Reliance Customer Care representative told me that the Net Connect charges are 20 paise per MB. So now if we calculate the charges for 225 MB it will be Rupees 45/-.
Please explain your calculation of Rupees 1, 850.32/-.

Sir / Ma'am, we may belongs to the middle class segment of the market but one thing which I am sure of is that We are Reliance Customer and priority.
Looking forward for the favourable response.

Regards,

CHARU TYAGI SRIVASTAVA.