[Resolved] Reliance Communications — Address verication without visit at customer adress

anibankim90

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700032

Dear sir,

I am a new and valuable customer of your organization and I like to state that previously I was a postpaid customer of Airtel, Relationship No-[protected] and there my address was my company address i.e. M/s Hind rectifiers Ltd, 33A Jawaharlal Nehru Road, Kolkata-700071.

Now I have changed my connection only depends on reliability and economically service of Reliance.

In this context one representative called me from your side for address verification at day time.

Due to my unavailability that time I requested him to visit after 17:00 hrs.But he did not visit for the same and provided AV negative.
I am presently residing on rent which address is provided below and I had submitted the same at the time of applying for the connection (During porting from Airtel to Reliance)

As per conversation with your representative, He is not willing to revisit my address for verification purpose according to him.

Being a customer of Reliance I would request you looking to the matter and necessary action please immediately.

Details of Mine:
Animesh Das
C/O- Satyajit Debnath
12A, Vivekananda Road
P.O.-Santoshpur
P.S.-Jadavpur
Kolkata-700032

Cell id - [protected] (This no is very very important for me for Indian Railway Services Business)

I am waiting your valuable responds.

Thank you for your time.

Animesh.
Ph no- [protected]/[protected]
mail to :[protected]@gmail.com

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May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2016

Reliance Communications Customer Care's response Dear Animesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Sep 07, 2016

Reliance Communications Customer Care's response Dear Animesh,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Sep 08, 2016

Updated by anibankim90 Dear Sir/Madam,

I take reference this Service request no[protected] and like to state that I am repeatedly neglected from your side.

I have complained through email on 5.9.2016 aslo visited Relience House(34, Jawaharlal Nehru Rd, Chowringhee Road, Near Park Street Crossing, Park Street, Kolkata, West Bengal 700071) on same date but still I have not gotten any solution about the matter.

I have already told I was a postpaid customer of Airtel, Relationship No-[protected], after that I have joined as a customer with your organization depends on only reliability and economic service.But still now my address verification is negetive and service is postpond.I have been using this no long time and linked with every where, banking, official, railways service etc.that's why I am facing difficault problem.

Kindly tell me now in details

1.what can/should I do for this?
2.Can I help you any thing as a customer?
3.Will I provide new adress for the same?
4.How much time will I wait for this?

I have never encountered such treatment from any telecommunication organization before. I would welcome the opportunity to discuss matters further.I am waiting your responds as well as proper solution form your side soon.

Thank you for your time.

Animesh.
Ph no- [protected]/[protected]
mail to :[protected]@gmail.com

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Comments

savsani darshan

from Morbi, Gujarat

I lost my sim 16aug i Processed 22aug same number new sim i submit document reliance store manavadr but my sim not start all reday 10days gon
i want to start my sim