[Resolved]  Reliance Communications — Again deduction of balance around 237 rs

Address:Mumbai City, Maharashtra

My contact number is [protected]. I had 237.82 rs balance. I activated 10 rs 3g data plan on 12th october, 2014, which should provide me 30 mb data plus my previous 30mb data totallling upto 60 mb. I hardly used 51mb data and then my balamce was deducted to 0.02 rs. I even received confirmation message from reliance communication that my package has been activated and ussd code *111*1*3# did show me 60mb data valid till midnight of 12th pctober, 2014. as per statistics i hardly used 51mb. 30th september i had faced similar problem and got solved on 7th october. Now again 12th october i facing same problem due to technical error of reliance communications. I am not able to talk with customer care even on 198 which is free as the call gets disconnected from thier end in mid before it is transferred to customer care executive. please refund me my money and i again request to find a permanent solution for this issue.
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Aug 14, 2020
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Oct 12, 2014
Updated by SRJ1988
I had 30 mb data balanc plus 30 mb after 10 rs recharge. If according to your firm in a second if i did use data worth rs 237 than please show the usage statistics here
Oct 12, 2014
Updated by SRJ1988
As per statistics i used only 51 mb out of 60 mb. I wasnt charged for using 30 mb balance i already had. After that inspite of having activated more 30 mb for rs 10 i did get charged . it means though i got confirmation from reliance but additional 30mb wasnt credited to my account. Please post on this site my usuage statistics. How much Data i used. Charges per kb after 60 mb data i had with me. I would like to know if it totals upto 237rs as per your ffirm's claim. Also please issue a warning sms before charging a person of such huge amounts for gprs and than simply say its correctly charged for using gprs. AGAIN I HAVE BEEN INTENTIONALLY/UNINTENTIONALLY WRONGLY CHARGED
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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