[Resolved]  Reliance Communications — Amount not recieved as per offer

Address:Chennai, Tamil Nadu

Dear Sir / Madam, My Mobile Number[protected].. As per SMS Reliance Prepaid offer for Rs. 160 Recharge will get 320 Talktime .I did the same but I recieved only Rs.160/- Talktime only... Also this complaint I tryied to contact Prepaid customercare *333 so many times but its connecting to Postpaid Department... My money also deducted for the same each in every calls to customercare... Finally I got Complaint number for Always connected to Postpaid Department Complaint No :[protected].. Even I tried for Live chat for this issue No response after 4 to 5 hours waited in ques...on dated 04/08/2015. Please provide my balance talktime & also let us know the correct number for Prepaid Customercare Number.. Thanks Jain
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Oct 26, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2015
Reliance Communications Customer Care's response
Dear Kishor,

Please accept our sincere apology for the inconvenience caused. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Reliance Communications
Complaint comments 


Dear Sir,

With reference to your below email, we are pleased to send the snapshot for the same..

Please refer the attached file 2 snapshot with date & time

Hope you will do the needful to give full as per committed sms talk time for recharge of Rs.160/.- Talktime 320/-

Alternet Number - [protected]

Dear Sir,


With reference to your below email, I got sms today the balance already posted in my account as per ..SR[protected]...

But I checked my balance its shows my old balance only, Remainning Balance Rs. 160/- still not transferred to my account...

Please check & reply


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