[Resolved] Reliance Communications — Automatically vas activation

manishpraj

from Agra, Uttar Pradesh

Address:

208020

Hello,
Myself manish from kanpur and my mobile number is [protected]. Presently i am in firozabad (Up west).
My problem is automatic activation of vas and debited about rs.20.
Today i received a message (10 july 2017).

"you have been successfully subscribed to anchalvideowsub service for 7 days. To un-subscribe sms unsub 4069 to 155223 (Toll free)." as written in message.

Here i am shocked that i didn't activate any vas but this message says you are subscribed and money also got debited.
Its too ridiculus service of reliance.
Refund my balance quickly and also deactivate because i am never activated such a vas service and i dont want it.

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Aug 16, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Reliance Communications Customer Care's response Dear Manish,

We are glad to inform you that the necessary waiver has been restored back to your account. Thank you for using our services.

Regards
Reliance Communications

Jul 13, 2017

Updated by manishpraj Once again, VAS activated automatically on [protected]. Again this VAS activation debited Rs.20 from my main account, I am not understanding why this ridiculous thing happening. Why you are not fixing this bug from your system.

VAS activation message detail is

" you have been successfully subscribed to BWOODMANIAsub21 service for 7 days. To un-subscribe sms unsub 4069 to 155223 (Toll free)."

can you please stop this non-sense automatic VAS activation forever and refund my Money of Rs.20.