[Resolved] Reliance Communications — Balance deducted but customer care agent unable to solve the problem.

subratbabu

from Changanacheri, Kerala

Address:

Khordha, Odisha

I had recharged of 395 on [protected] mobile number. In this 30min/day for local & std from reliance to other mobile. But I have 15-20mins from the free mins then also balance deduct from my main balance. I called to customer care but they are unable to solve the problem And also block my number. so I am unable to call to customer care also Now what can I do pls tell me. U can contact me on [protected]

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May 24, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jul 16, 2015

Updated by subratbabu My last complaint also reliance mobile not solved till now

Verified Support

Jul 17, 2015

Reliance Communications Customer Care's response Dear Subrat,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jul 24, 2015

Reliance Communications Customer Care's response Dear Subrat,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications

Jul 24, 2015

Updated by subratbabu Till now I am unable to contact customer care on 198.

Aug 06, 2015

Updated by subratbabu Again my balance debited on 04aug 2015.
I had recharge 395 pack on 08july 2015.
That one 28days validity so upto 04aug validity of that pack. Then why my balance deduct.
please solve the issue as soon as possible.
This is 2nd time happen.

With Regards
subrat panda
[protected]

Aug 06, 2015

Updated by subratbabu Balance deduct from the number [protected].

Aug 06, 2015

Updated by subratbabu Balance deduct from the number [protected].

Aug 07, 2015

Updated by subratbabu I had recharge 395 on [protected].
recharge date 08/07/15. Validity 28days.
so last date of this pack is 04/08/15.
But again my balance debited.
why this type of problem happened again and again.

Customer care also unable to told the details.
2days before I submit this complaint but till now no reply, no resolve, not solve.

So please help me.
Resolve the problem as soon as possible.

You call me on [protected] only.

With Regards
subrat panda
[protected]

Aug 07, 2015