[Resolved]  Reliance Communications — Balance deduction and misbehaving and ill mannered customer care representative

Address:	New Delhi, Delhi, 110017
Website:	rcom.co.in

I recharged my number with 20rs, got 15rs balance. Next day my balance was nil, i don't know how and why. I called customer care, the person named rahul said that there is some value added service on my number, i didn't know anything about it, he said he will refund the amout, he said that i have to send an sms yes to 59111 and balance will be refunded within 24 hrs. I did that, and after a few second i received a msg asking for feedback of the call n i had to reply with yes or no. Then i got to know that he tried to make a fool of me and he was just trying to get a good feedback for himself. I called back after 30 mins, and this time this guy told me that he can't see any reason for my balance deduction he asked me to call after 10 mins i said to him that i want to know the reason why it has been deducted, he told that it was deducted for internet, i told him i have an internet pack on my number but he said he doesn't know why, he said reliance is the worst company and was again n again asking to call after 10 mins. He was not speaking properly to me, he misbehaved and he didn't know how to talk to a customer, worst experience with reliance i had till date, i am a reliance customer since last 10 years. The csrs of reliance are the worst of all. They have no manners and they behave like illiterate. My number is [protected]