[Resolved]  Reliance Communications — Balance deduction

Address:	East Singhbhum, Jharkhand, 831002
Website:	www.consumercomplaints.in

Dear sir

I have purchase a new sim on 29-7-16.at that time i have a balance of 20 rupees in it with 1 GB 3 G data.i used this for internet surfing most of time.Last and the only call i have made to your customer support team for taking help of internet issue.which solved immediately.
But today i have found that my balance gone to 4 ruppes.i have asked to customer care why this deduction in my account as i have not call to any one.they said some services are activated on my sim.But i did not get any message or intimation for this deduction and i have not taken any service from you.then why this deduction is happen without taking my permission.i used this sim at night and it remains switch off whole day.
After explaining all this to customer care they denied to take the complain and they transfer my call to their superior where i have wait 19 min in line but no one respond.
Tell me is this the way you handle with your customer??

Mobile No:[protected]
Date of complain:5-8-2016
Customer care representative :Kamal
Solution required:Full refund of deducted money as i have not using any service from you.