Reliance Communications — Balance deduction for services

Address:

New Delhi, Delhi

Dear sir,

This is inform you that my balance(25 rupees) has been deduct many times since last two three months for your VAS service. But I never ever request for this service.Every time your agent refund my balance and assured me that this service will not activate again but after few days again that service activate.This time this service activate on 27th of August with another service I don't know name of that Service.Total amount you people deduct from my account was 30 rupees.When I call customer care then your agent refund my 5 rupees and told me remaining 25 rupees will be refund with in 48 hours, I have registered your complain. But till now I did not get back my balance and now your customer care senior agent Ms.Nancy saying we are not able to refund your balance.This is absolutely nonsense thing First you activate any service without any request and then said we are not able to refund your amount.Sir I request you please do some thing.This is not just a matter of 25 ruppes .I hope you will take appropriate action.