[Resolved]  Reliance Communications — Balance deductions

Address: New Delhi, Delhi, 110023
Website: www.rcom.co.in

I am very dissatisfied with the reliance customer service as i called so many times in reliance call center but the executives who are working there they do not know the customer service specially who are working in night shifts. Whenever i called the customer care in night they always disconnected my phone as when i called for the first time in call center 5-6days back at 10:15-10:20 the executive sachin was not professional and said that he is raising my complaint and within 4 hours balance rs40 would be returned in my phone. Reliance sends unnecessary promotional messages and deliberately deducts rs20 for the one day services. This is a one day service and they send the message that your services are activated automatically and again after sometime they send the message that services have been deactivated. Kindly return my rs40 as they deducted the money twice for the services and no one respond us whenever call to customer care. The customer care services are pathetic and would recommend to others do not buy reliance connection. I do not know where is company located and what is there zipcode because every time i called in customer care and they disconnected my phone so by default i am selecting city and zipcode.
Mobile no-[protected]
Vivek dwivedi
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Jul 22, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2017
Reliance Communications Customer Care's response
Dear Vivek

We are glad to inform you that the necessary waiver has been restored back to your account. We have also deactivated the VAS pack on your number. Thank you for using our services.

Regards
Reliance Communications
Jun 16, 2017
Updated by betu30072015
I am not at all satisfied with the customer care services.When I raised this complaint then I got a call next day from customer care manager Mr.Abhishek Sharma and he was asking my debit card details like 12 digit card number, CVV number and expiry date to give me refund but when I denied to give these details then he straightaway denied me to give refund and he said refund nahi milega tab. But after few hours when I checked my mobile then I got refund of Rs35 instead of Rs60.I just want to ask why Mr.Abhishek Sharma was asking my debit card details and when refund was not possible then how did I get refund of Rs35.I think they are doing something wrong and whenever I call to 198 then that number is not contactable with my number as they have done something wrong with my number [protected]. They gave me refund of Rs35 but next day they deducted Rs10 again for two services and those services are Full2Music service and HunRWfull2musicDP.I am not able to understand why they activate the services automatically and deduct the money andnext day they deactivate the services. I am mentally harassed by them.I want company none of the services should be activated in my mobile number [protected] fro now onwards. There are so many telecom companies in the market so there are so many options to take prepaid numbers but if the services are not good then customer can switch to any company and I would not recommend to anybody to take reliance connection. Kindly reply me as soon as possible but I do not want any call from customer care senior because I think they are not professionals.
 
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Comments

Reliance network is activated service by self and they charge that money for subscription they didn't send any message but amount was reduced in main balance worst service I have seen...they didn't refund money also...

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