[Resolved]  Reliance Communications — Balance wrongly deducted and nobody even responding.

Address:	Mumbai City, Maharashtra, 400710
Website:	Rcom.co.in

This is regarding my reliance number +91-[protected] Delhi Ncr circle. Their previous two phone agents were registering the complaint and providing me the complaint number on 3 January regarding my complaint. She told me please wait while I register the complaint and provide you the complaint number but suddenly phone got disconnected twice. I don't know why call got dropped twice intensionly or a co-incident TWICE while providing me complaint number. I sent an email about the same on 3 January and looks like it is completely ignored and nobody has given any response for my email. I am trying to call on 198 again and again on 4 and 5 January and there is no option to speak to customer care agent. When I click on option to speak to Technical support on 198 & customer care agent, it said for menu based service, please dial *111# and disconnect my phone without connecting to customer care agent It seems they have put my number in reject list. My balance was Rs 127.415 & I have not made any call or message on 2 January. My balance was reduced to Rs 96. Balance was deducted during night after 9 pm approximately. I have my 2.12 MB data still left on my account and I have switched off my data connection before 12 at night on 2 January with 2.12 MB data left. So, reliance Kindly register the complaint as your phone agents were doing that and refund my money.