[Resolved] Reliance Communications — Bill Payment Issue of [protected], Calling Service disrupted.

snig_21

from Digboi, Assam

Address:	700104
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Hi,

I would like to inform you that the payment for the month of Feb 2017 against phone number [protected] is already paid via Paytm.
I am not able to use my phone number(neither I can call nor I can receive) from two days as it is saying :
No credit left on your account.
so I am missing my urgent calls.

The due date specified was 14 March 2017, I paid before that.

Could you please check it on priority.
Even after dropping a mail to them, I did not receive any response from their side.

Could you pls look into it in priority.

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Apr 11, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Swapan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Mar 09, 2017

Reliance Communications Customer Care's response Dear Swapan,

As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store, with a Photo, Photo ID & Address proof for SIM replacement, as there are no such issues on you account.

Regards,
Reliance Communications